What Our Customers Say About Save On My Cable Services
I have been a Spectrum customer long before they were called so. Have had no issues up until they increase their speeds to 200mb, I suffer poor connectivity and slow speeds to the extreme. I have had to call a few times and each time they have sent a technician out but every time they find nothing. Please stay away from this company. You have been warned.
The Spectrum App is pure junk. We get blurry pictures, it "overloads" and shuts down almost every evening. You call and get apologies, "we're aware of some issues and are working on them"...for nearly a year! Then we get our bill. Who is going to reimburse me for all the time I've been on hold (average of 20 min.) only to get no results. It will kick you out and ask you log back in and our log in won't work...another phone call and reset. If this is an example of 21st Century technology, bring back the rabbit ears!
There was already an active Spectrum account at my address but I decided to open my own since I was gaming so much. After the initial install I kept getting lag spikes. I was plugged directly into the modem with a 100MB connection. Techs came out to my address 4 times in one week. Each time they said they had fixed the issue. I was getting ready to leave the state so I said to myself / forget it! I returned the modem and canceled my account.
I've had the streaming TV service since Feb 2018. I has worked maybe 50% of the time. We have three Samsung TV's, all have the Spectrum streaming app as well they all have Roku device's with the app. In the last few months the streaming has got to the point where it just doesn't work well enough to watch. All devices have Netflix and Prime and work flawlessly so we knew it was a Spectrum issue. I finally decided to bite the bullet and call today (hour on the phone). Started with internet/streaming TV support and explained the scenario and said I'd like a technician to come and resolve the issue.
I pay for Spectrum Gold Service. Over and over when I try to access a channel I receive a message that says, "Only available to Spectrum Gold," which I pay for. When I call to complain no one answers. Tonight, I finally hung up after waiting an hour and five minutes. Don't buy Spectrum. It's a moderately good service with horrible support.
I’ve had Spectrum/Time Warner for a little over 2 years. I recently got tired of my bill climbing every month and the cable and On Demand services NEVER working properly. After going days without being able to use my Cable, I’d decided that I only needed internet from them. Well, my internet goes down just about every single day and when it’s not down the speeds are ridiculously slow. Spectrum service is some of the most expensive that money can buy and it never works like it should